This Toll Fraud policy defines toll fraud and specifies responsibilities and actions the Customer and Dais will take to address such fraud.
Toll Fraud is the theft of long distance service. It typically occurs when a party gains remote access to the Customer’s PBX, Soft Switch, or key system located at the Customer’s premise. Toll fraud may also occur through unauthorized use of the Customer’s calling cards.
Customers should immediately notify Dais of suspected Toll Fraud by calling the Dais Customer Care Center. Be prepared to identify the means by which the fraud occurred, if known, and any modifications made to Customer Premise Equipment (CPE) in an attempt to stop the Toll Fraud. Upon notice, Dais will investigate any suspected Toll Fraud, and may block, suspend, or otherwise limit the ability of the Service to prevent continued Toll Fraud. Customer agrees to cooperate with Dais in the investigation, including the reporting of such inci-dents to the appropriate Field Office of the Federal Bureau of Investigation. Customer agrees to provide Dais with such information and documentation as Dais may request, including any reports, testimony or affidavits submitted to law enforcement.
Dais is dedicated to leading the industry in providing quality, user-friendly network services and CPE. As part of that commitment, Dais respects the right of its customers to choose the Dais services and equipment that meet particular Customer needs, so long as the use is lawful and does not violate Dais’s policies and procedures. The freedom of the Customer to choose among Dais’s diverse service applications and the Customer’s exclusive control of CPE means that the Customer, and not Dais, is capable of addressing and preventing Toll Fraud. IT IS THE EXCLUSIVE RESPONSIBILITY OF THE CUSTOMER TO PREVENT THE OCCUR-RENCE OF FRAUD, and Customer is responsible for payment of any charges incurred due to fraud (including Toll Fraud), abuse, or misuse of the Services, whether known or unknown to Customer, and whether or not Dais takes any actions to stop or block Toll Fraud.