FAQs

FAQ's

How many channels do I get with Dais cable TV?

The channels vary slightly by community. However, at a minimum you will have access to the following selection:
  • 200+ popular channels including your local broadcast networks and Basic Cable, plus Big Ten Network, ESPN, CNN, Discovery and Disney XD
  • 120+ HD channels (that’s where digital really shines)*
  • 32+ premium channels including multiple channels of HBO, Showtime and Cinemax
  • 30+ channels of commercial-free, CD-quality digital music

Does Dais offer HD TV?

Yes, Dais offers more than 80 channels of high definition programming. In order to get the most out of high definition, you’ll need a television with a resolution of 720p or higher. Most televisions on the market today are 1080p resolution.

You will also need an HDMI cable or component cables to get the full use of high definition. High definition requires a different set top box. Dais also offers HD DVR service so you can record and watch your favorite HD programming.

What do I do if my remote stops working?

If you are having trouble with the remote control for your set top box, please take the following steps:

  1. Make sure the remote is set to work with your digital receiver by first pressing the SAT mode button.
  2. If no lights work on your remote, it may be a power issue. Try changing the batteries.
  3. If you are still having problems, please call our customer care team at + 1 800 376 9715 for further assistance.

What should I do if I am experiencing problems with my set top box or DVR?

First, reset the box. Unplug the box’s power, wait 30 seconds and plug the power back in. It may take a few minutes for the box to fully reset. If this doesn’t resolve the issue, please call our customer care team at + 1 800 376 9715

How fast is Dais' Internet?

Dais offers download speeds of 100 Mb/s download and upload with speeds of up to 10 Gb/s.

How does that compare with other Internet providers in the Orlando area?

Other Orlando Internet providers offer slower speeds. As you can see, Dais’ speed blows them away!

Also, our speed is consistent because of our state-of-the-art fiber-optic network. You’ll find with other providers that speed varies and can be significantly slower during “Internet rush hours.”

Can I use a wireless router?

Yes, but we highly recommend you secure the router. We don’t offer technical support to configure your router, but we recommend you do take the following steps to ensure the highest security and best connection for your wireless network:

  1. Never use wireless and a hardline connection from your computer at the same time. Use one and disable/disconnect the other.
  2. Plug your router or other device into the port marked for Ethernet, Internet, Uplink, WAN, or Modem access, NOT the numbered ports (if your router has them). Numbered ports are for computers or other devices, not the wall jack or DSL modem.
  3. The basic steps to secure your wireless router are:
  • Change the SSID to uniquely identify your router.
  • Change the administrator’s password on your router.
  • Use encryption to protect your router and the information coming off it. This is very important. If you are going to do only one thing, this is it. Do not use WEP. We suggest you use WPA or better.
  • Use MAC address filtering.

What should I do if my high-speed Internet service is not working?

These are the most common fixes for Internet issues (unless there is a network issue occurring):

  1. Reboot each device from the wall out. If you are using a router, disconnect your computer from the router and plug it directly into your modem or Ethernet wall jack, and again reboot devices from the wall out.
  2. If you still cannot access the Internet, contact us for assistance at + 1 800 376 9715

Can I still use the Internet while making phone calls?

Yes. Your computer and Dais home phone service are independent of each other.

 

Will my phone service work with my existing outlets?

Yes. We won’t have to do any wiring or modifications to your existing phone connection.

 

What are the Digital Phone surcharges and fees on my monthly statement?

E 911 County Surcharges

This charge is imposed by local governments to help pay for emergency services such as fire and rescue. The charge $.50 per line per month (per phone), and applies only to phone services.

Carrier Cost Recovery Fee

This is a charge that allows local telephone companies to recover the costs of providing the outside telephone wires, underground conduit, telephone poles and other facilities that link each telephone customer to the telephone network. A long distance company pays this charge for each residential and business telephone line presubscribed to that long distance company. If a customer or business has not selected a long distance company for its telephone lines, the local telephone company may bill the consumer or business for the charge.

Network Access Charge

This charge covers the costs of the local phone network costs that access to the long distance network

FL Surcharge for the Hearing Impaired

This state charge helps to pay for the relay center, which transmits and translates calls for hearing impaired and speech impaired people. There will be a $.11 surcharge on each line every month. This charge applies only to phone services.

 

State Communication Service Tax

This is a tax mandated by the by the State government. This charge is imposed on local telecommunication services (2.52%), and an additional charge for cable television (6.65%).

 

Universal Service Fund

Helps to make phone service affordable and available to all Americans, including consumers with low incomes, those living in areas where the cost of providing telephone service is high, schools, libraries and rural health care providers. Congress has mandated that all telephone companies providing interstate and international service must contribute to the fund.

 

Federal Tax

This is a tax mandated by the Federal Government. It is imposed on all telecommunications services, including local, long distance and wireless bill (3%).

 

FL State Sales Tax

This charge is imposed by state, local and municipal governments on installation fees. The Orange County tax rate is 6.5%. The tax rate for Lake, Osceola, Polk and Seminole counties are 7%.

 

Local Tax

This is a tax mandated by the local government. It is imposed on all telecommunication services; including local, long distance and wireless bills (charge depends on where you are located).

 

Dais Charges

This is a total of all domestic long distance charges, international long distance charges, and directory assistance call charges that are itemized on the following pages.

 

Late Payment Fee

This charge is applied if the current balance is not received by the due date. A minimum late payment fee of $5 or up to 1.5%, whichever is greater will be applied to balances considered delinquent.

How do I set up my voice mail from my Digital Phone

Voice Mail Set Up From your Digital Phone.

1. Press *98

2. Create a PIN (Personal Identification Number).

Your temporary PIN is the last four digits of your Digital Phone number. You will be prompted to enter and confirm a new PIN.

3. During setup you will be prompted to record your name. Once recorded, your name will be played back to you for you to determine if you want to keep it or rerecord it.

a. Press 1 to change your greeting

b. Press # to keep your greeting.

How do I access my voice mail?

Voice Mail can either be accessed from your Digital Phone or from any other phone:

From your Digital Phone:

Press *98 and enter PIN

From another location/phone:

Dial 407-996-6245 and enter PIN or Dial your 10- digit Digital Phone number, press * during the greeting and enter PIN.

How do I sign-up for Dais' services?

Please contact a Dais Guru at + 1 800 376 9715 to learn about our service offerings and to sign up.

Who do I contact if I have a question about my bill or a problem with my service?

Please contact us at + 1 800 376 9715, Monday through Friday, 8:00 a.m. to 8:00 p.m. for billing questions. For your convenience, we have extended Guru Support hours 24/7. We monitor the network and resolve network issues 24 hours a day/365 days a year.

What are your installation fees?

Our installation fees vary based on the services you purchase. When you schedule your installation appointment, we can provide you with specific prices.

Do I have to sign a contract to get service from Dais?

With Dais you sign no contract and make no long-term commitment. Frankly, we don’t feel the need to “lock you in.” We believe that once you try Dais, you’ll be so pleased with our services you won’t ever consider leaving.

Please give us a call to further discuss what Dais can do for you. Contact us at + 1 800 376 9715, Monday through Friday, 8:00 a.m. to 8:00 p.m.

Why are the channels on my TV different from the printed Dais channel lineup?

Dais provides a Clear QAM (Unencrypted) Digital Basic lineup by using PSIP data (Program and System Information Protocol). Channels may not map properly if the manufacturer has implemented the PSIP standard different from the industry standard.